Monitoring: We keep a watchful eye on all comments on posts, ads, and inbox messages to ensure nothing is missed and everything is addressed promptly.
Responses: We reply to comments and messages using your brand's voice, utilizing templates and canned responses for consistency.
Guideline: We develop a comprehensive brand guideline and response list, building a library of potential responses for efficient communication.
Escalation: We identify and notify you of messages that need sales, support, or sensitive attention, ensuring proper handling by the right team members.
Feedback: We incorporate your feedback to continually refine and improve our response strategies, aligning closely with your brand's goals.
Turnaround: 1-2 weeks from onboarding.
NOTE: This is not a creative service like Social Media Content Management