Acceptance
These Terms and Conditions govern your use of accretiondigital.com and the services of Accretion Digital LLC (“Accretion Digital,” “we,” “us”). By hiring Accretion Digital, purchasing a plan or using our website, you agree to these Terms. If a signed agreement or proposal conflicts with these Terms, the signed agreement controls.
Our services
We provide marketing services, including search and website, social media, email and reputation, paid advertising, design, printing and related setup work. Your scope is described in the plan you purchase or the proposal you approve. Work outside that scope may be quoted separately.
Freedom and ownership
Once paid in full, the original final work created for your business belongs to you, including agreed designs, videos, photos and content. Your business accounts, domain and brand remain yours. Third-party software, platforms, stock media and fonts are subject to their own licenses. We keep ownership of our internal tools, templates and processes. If you leave, we help transfer access to your accounts and website.
Billing, ad spend and refunds
Your billing cycle starts the day you first pay, unless otherwise agreed. Monthly plans are billed in advance and renew automatically. Advertising spend is paid directly to the ad platform and is not included in our fees. Unpaid bills may pause work. Initial deposits are non-refundable, except as required by law. Other refunds are reviewed case by case, minus completed work and approved expenses. Prices may change with at least 30 days’ notice before your next renewal.
Agreement term and cancellation
Monthly plans have a 90-day initial term and then renew for additional 90-day terms. To cancel, email info@accretiondigital.com at least 30 days before the end of your current term. If you cancel, we finish the agreed work for your paid period.
Our results promise
For eligible monthly plans, we agree on written 90-day targets on your kickoff call. If we don’t meet them by the end of your first 90-day term, and you have met your responsibilities, we provide the next month of the same service at no charge. The promise covers our management fee only, not ad spend, printing or third-party costs, and applies once per client.
Marketing results
We use research, experience and strategy to guide our work, but cannot guarantee exact results such as sales, leads, followers, votes or rankings, except as described in our results promise. Market conditions, customer behavior and platform changes are outside our control. Estimates on our website are based on published averages and are not promises.
Timelines and communication
We do our best to meet deadlines, but timelines and launch dates cannot be guaranteed. Technical issues, outside delays and late responses can affect progress. We promise to communicate with you and ask that you and your team do the same.
Your responsibilities
You agree to provide accurate information, timely access to accounts, content and feedback, and approvals within a reasonable time. You are responsible for the accuracy of claims about your business, honoring offers we publish for you, and complying with laws and professional rules that apply to you, including healthcare privacy, attorney advertising and political disclaimer requirements.
Materials and permissions
By providing photos, videos, logos, music or other materials, you confirm you have permission to use them. You are responsible for legal issues caused by materials you supplied without the required rights.
Third-party platforms
Services like Google, Meta, Canva, Adobe and website hosting are controlled by other companies. You own your agreed final work, not their software or platforms. Domains, hosting and subscriptions may require ongoing payments or renewals. We are not responsible for third-party outages, policy changes, account suspensions or pricing.
Privacy and confidentiality
We never share your private customer lists, passwords or confidential business information with other clients. Information is shared only with authorized people when needed for your project or required by law. We are happy to sign a non-disclosure agreement (NDA).
Portfolio permission
Unless you tell us otherwise in writing, we may show your completed public-facing work in our portfolio or marketing. We will always respect signed confidentiality agreements.
Team protection
During our working relationship, you agree not to directly recruit or hire our assigned team members outside our services without written permission, subject to applicable law.
Business hours and rush requests
We work Monday through Friday, 9:00 AM to 5:00 PM Central Time. Weekend messages are generally answered the next business day. Routine requests typically have a one-business-day turnaround. Same-day requests may include a rush fee based on the work; we confirm availability and get your approval before charging it.
Referral rewards
For eligible referrals who become paying clients, you can choose a 10% credit toward our services or a 5% cash reward, based on qualifying service fees received. Advertising budgets and outside expenses are excluded.
Text messaging (SMS) terms
Accretion Digital sends account notifications by text only to people who opt in: clients during onboarding or verbally (for example, new lead alerts, project updates and check-in reminders), and people requesting a consultation through our Book a Call form or verbally (appointment confirmations and reminders). Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also reach us at (224) 212-1900 or info@accretiondigital.com. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. We do not sell or share mobile numbers or SMS consent with third parties for their marketing. See our Privacy Policy.
Using our website
You may use our website for lawful purposes only. Tools such as our Plan Finder give general recommendations, not professional advice. Do not copy, scrape or reuse our content or designs without permission, attempt to disrupt the site, or submit false information.
Limitation of liability
To the fullest extent permitted by law, Accretion Digital is not liable for indirect, incidental, special or consequential damages, including lost profits or data. Our total liability for any claim is limited to the fees you paid us for the services giving rise to the claim during the three months before the claim.
Governing law and changes
These Terms are governed by the laws of the State of Illinois, with disputes resolved in the state or federal courts located in Sangamon County, Illinois, unless we agree otherwise in writing. We may update these Terms and will post changes here with a new “Last updated” date; changes don’t affect a signed agreement during its current term unless you agree.
Contact us
Accretion Digital LLC
Mailing address: 2501 Chatham Rd, Suite 4070, Springfield, IL 62704
Office: 5727 6th Ave, Kenosha, WI 53140
info@accretiondigital.com · (224) 212-1900